Returns and refunds

CORONAVIRUS – SERVICE UPDATE

Following guidelines, we’ve made a few changes on how to return your items:

In Ghana – Items can only be returned to the Browny Logistics Warehouse in Gbawe or Anyaa

To avoid any non-essential journeys during this COVID-19 Pandemic, we advise you to book in with our office before bringing your items.

Browny Logistics is not liable to damages caused as a result of your style of packing. The customer bears full responsibility for damages caused as a result of packing. Care must be taken when you pack to avoid damages to your contents. The only time Browny Logistics might accept responsibility for damaged items is when the items are packed by Browny Logistics for a fee. In the unlikely event of damages caused by Browny Logistics, the damaged item and a receipt of purchase must be returned to Browny Logistics warehouse at the customer’s expense. Browny Logistics may offer an exchange for the damaged items in the first instance. Failing that, a partial or full refund may be offered after the damaged items has been received and checked by our staff.

Refunds will be processed by the original payment method. If you paid on a card, it can take up to 7 days for refunds to reflect in your account. If you paid by cash and you prefer cash payment, arrangements can be made for you to collect cash from our offices.

Customers. must check packages on receipt and notify us of any visible damages before the delivery operatives leave the address.